Customer Service Representatives

Responsibilities:Customer Satisfaction: Maintaining high levels of customer satisfaction through prompt and effective resolution of inquiries, complaints, and issues.First Contact Resolution: Striving to resolve customer inquiries and concerns during the first point of contact, minimizing escalations and follow-up interactions.Response Time: Responding to customer inquiries, emails, and phone calls in a timely manner, meeting or exceeding established response time targets.Order Processing: Accurately processing customer orders, payments, and returns in accordance with company policies and procedures.Product Knowledge: Demonstrating comprehensive knowledge of Continual-G products, pricing, promotions, and policies to assist customers effectively.Communication Skills: Communicating clearly, professionally, and empathetically with customers, demonstrating active listening and rapport-building skills.Requirements:OND in any related field preferred.Minimum of 1 year of proven experience in customer service.Strong interpersonal and communication skills, with the ability to effectively interact with customers and internal stakeholders.Excellent problem-solving and decision-making abilities, with a focus on finding innovative solutions to customer issues.Proficiency in CRM software and other customer service tools is preferred.