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Technical Service Supervisor

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HReade is a human resources consulting firm. We provide human capital solutions to clients across different industries ranging from recruitment and selection, people development, compensation advisory to organization design amongst others.
Job Title: Technical Service Supervisor
OVERVIEW OF JOB
Responsible for customer interface, supervising and directing technicians in preparing and installing appliances. Supervising maintenance on all appliances and employing electrical tools to carry out jobs on behalf of Miele Nigeria.

ROLES AND RESPONSIBILITIES
Oversees strategic customer relationship management;
Comprehends customer requirements and makes appropriate recommendations;
Provides technical support and maintenance services for end services;
Reviews project requirements and specifications and assigns tasks to technicians;
Handles installations, supervises installations, troubleshooting and overhauling of household appliances;
Ensures faults are reported promptly and repairs are carried out;
Ensures service forms are documented accordingly;
Approves the generation of invoices for repairs;
Repairs of appliances and maintains minimum disbursal for parts;
Manages test runs on site and documentation of all appliances;
Maintains health and safety by following standards and procedures, complying with legal codes and regulations;
Conducts functional test on appliances;
Manages the assets in the technical office.