Service Delivery & Support Engineer (Abuja)

Function: Service Delivery & SupportReporting to: Regional Head, Network Core & Service DeliveryLocation: AbujaTravel Frequency: OccassionalPurpose of the JobReporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer isresponsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprisecustomers in accordance with set SLAs.Expected Key Results Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX network as well as for enterprise customers as per agreed set standards and SLAs.Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.Recommend areas of improvements, product enhancements including new platforms, features and services that meet present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.Provide remote and occasional on-site support for all enterprise network deployments where required.Educational Qualifications Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)Functional SkillsAt least 1 year experience within the telecoms space as a Network/Communications EngineerA good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)A good grasp of technical (wireless & wireline) installations and willingness to learn morePractical Experience with Network Connectivity Devices (Routers & Switches)Experience with LAN/WAN Network Design and ConfigurationGood working knowledge of Microsoft Office Suite (including MS Project & Visio)Work ExperienceAt least 4 years in telecommunications industryOther RequirementsCustomer FocusTech savvyAction orientationDrive resultsCultivate InnovationAbility to optimize work processesResilienceSelf DevelopmentNimble Learning