The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light, our core values which we passionately uphold give us a sense of purpose and direction not only in our professional but in our private lives also. These values summarized are based on three pillars; (Great) People, (Continuous) Innovation and the (Ideal) Culture.
Job Title: Relationship Manager
The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova - Bespoke Enterprise Software Development Company, Percy Aitkins - Bureau De Change.
Duties & Responsibilities
Building and maintaining positive relationships with existing clients to maximize value and possible referrals
Maximize every opportunity to cross-sell and upsell company’s products and/or services to existing clients
Identifying opportunities for strategic partnership for expansion purposes
Bridge post consummation process gaps and serve as a channel of communication between existing B2B Clients and the organization
Devising means to increase retention rate, personalizing and fostering long and sustainable business relationship for all existing B2B clients.
Maintain interactions with High Net-worth Individuals (HNIs), following up with them for monthly repayment and possible referrals.
Drive customer retention through repeat businesses, creating opportunities to cross/up sell.
Develop strong relationships with existing B2B customers through optimal customer service delivery
Ensure timely and cost effective service delivery outcomes to all existing customers.
Identify key staff in client companies to cultivate profitable relationships and referrals
Expand the relationships with existing clients by continuously proposing solutions that meet their needs
Communicate new products to existing clients in a way that they’ll be encouraged to buy in
Log all interactions with clients on log document to facilitate follow up and easy reference
Prepare comprehensive data driven report on all B2B post transaction activities to line manager for effective
JOB DESCRIPTION
decision making
Forward other new opportunities to the appropriate sales team to cross or up sell
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts for repeat patronage
Gain solid knowledge of competitors in order to propose a strategy to drive sales and enhance customer retention.
Review old database to encourage repeat business
