Company Description The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 4000 employees. Currently, our operations span across 36 locations in Lagos, Ilorin and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.
Our current management team consists of experienced hands with over 26 years of experience that spans industry as well as management consulting in foremost multinational professional services companies.
We are constantly on the lookout for great talents who will work with us to build a brand that is passionate about delivering excellent services to our customers.
So, if you are looking for exciting opportunities for self and career growth: YOU are the TALENT we are looking for!
Job Description
KEY JOB RESPONSIBILITIES
General Central Operations
Collect and collate operational data from multiple responses and reports, identify patterns advise manager of findings and recommend solutions
Review, analyze and act on key negative customer and compliance audit feedbacks. This may result in: update to our strategic tasks list/structure, update to detailed process training materials, and creation/update of a project
Collaborate with relevant multidepartment to review and agree best approach for performing new or existing processes
Technology/Tools/Equipment/Utensils Standardization
Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance Front of house operational efficiency.
Analyze data to determine branch adoption of standard procedure and tools for restaurant operations
Corporate Client Engagement
Liaise with corporate customers to manage and deliver on customer needs including process cost breakdown, invoice, resolving customer concerns etc.
Develop and review draft proposals and contracts to new and existing contracts
Collaborate with finance department to keep corporate accounts balanced
Compliance Audit Visit
Develop and be updating branch restaurant audit/ visit plan based on ongoing risk rating
Visit branches to detect and address restaurant issues, standardize and check for compliance to defined processes: equipment, staffing. Update location score and communicate findings to appropriate people.
Recommend appropriate post-visit action and drive implementation
Training and Development
Train and guide experienced Restaurant Operations Staff to mentor new branch staff
Oversee the documentation and implementation of training materials and help track staff progress.
Develop training guide for experienced staff to prepare them for milestone leadership roles
Policy and operations Manual review and documentation
Support development, review and documentation of restaurant policies and operations manual
Projects
Champion and support various projects that enhances and supports incremental and continuous improvement in the front of house
Support change management endeavors from central level to distil and implement at branch level
Develop and implement cost control strategies.
Support new outlet setup by reviewing staffing needs (based on menu), FOH equipment requirements/layout and liaising with relevant department for execution.
Qualifications
Requirement and Skills
BSc degree with a minimum of a second-class upper rating in any discipline (business administration, management, science, engineering/technology or related field are preferable).
Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
Exceptional verbal and written communication skills
Good analytical and critical thinking
A self-starter and a team player with high levels of drive and energy.
Must possess a high level of integrity, determination and personal commitment.
Strong attention to detail
Must be able to work with minimal supervision
Good interpersonal skills to work with different management levels
Strong business acumen
Must not be more than 26 years old.
Additional Information
Candidates who do not meet the above criteria need not apply. If you meet the above criteria, please send your Curriculum Vitae not later than 2Weeks to the date of this publication.