Call Center Agent

ResponsibilitiesTake customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company's new products, services, and policies.Guide callers through troubleshooting, navigating the company site or using the products or services.Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.Collaborate with other call centre professionals to improve customer service.Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.Escalate customer complaints to the complaints team or management.Work in line with company KPI's regarding call volume and service levels.Requirements:Minimum academic qualification of HND in any disciplineAt least minimum of 3 years of working in customer service role, or in a call center is required.Location:Lagos, Magodo