Business Transformation Sr. Lead _Vois

Role PurposeThe Business Transformation Sr. Lead will be a part of the Costumer Demand and Transformation Chapter within VBTS , The Role mainly to drive process definition development and process maturity for all VBTS delivery processes by acting as Process Consultant and Advisor to all Chapters within Vodafone Business Technology Solutions (VBTS).In scope are both existing processes owned and defined by Vodafone Business Technology Solutions organization (VBTS) but also processes that require development or adjustment within the context of new product development.The Role will play an important role in helping to foster culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation across all Key Stages spanning from Pre-Sales to Handover to Run. (Complete end to end Sell-Build-Run Model)Role PurposeProcess management spans all process levels up to the level of the work instruction to High Level Delivery Journeys but also an operational focus on delivery according to the expected KPIs and targets.The Role required deep upstanding for all aspects of Vodafone Business Technology Solutions delivery methodology and frameworks, from Product Design, to presales activities , then post sales and delivery activities , until project is handed over to transition and operations .Robust understanding of Agile Spotify organizational Framework, with ability to integrate and blend with relevant Squads and Guilds based on the Chapter Strategic vision and business demands.Key AccountabilitiesProcess Development and Design: Lead benefit case analysisChallenge process deep-dives and business requirements.Facilitate senior business stakeholder relationships.Strong Experience in the DFSS process methodologyStrong Hand-on Experience in the DMADV (Define, Measure, Analyze, Design, Verify) processTo identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinkingValidate transformation dependencies and risks.Identify and document transformation dependencies.Key AccountabilitiesProcess Development and Design:Deep dive analysis on business requirements.Production of as-is and to-be analysis.Responsible for enabling digital strategy deliveryKey Accountability for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of VBTS Delivery.Key AccountabilitiesContinuous Process Improvement: Define needed process improvement initiatives and align resourcesMaintain corrective action or improvement plansLead respective improvement teamsStrong Hand-on Experience in the DIMAC (Define, Measure, Analyze, Improve, Control) process.Strong Hand-on Experience in Lean process Management frameworks and standardsTo work with key business stakeholders from Different Chapters, to build a business transformation environment to support an ongoing programme of changeTo lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutionsKey AccountabilitiesContinuous Process Improvement:To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of workingTo identify trends and process variations as part of establishing a continuous improvement monitoring systemTo assist in the development and implementation of a 'best-in-class 'continuous improvement strategyEngage in Business Change Squads to ensure Process DevelopmentSupport the definition of SLA/SOW and metrics with Quality and PerformanceProvide a Root cause analysis and narratives based on Process Review or Data Driven OutcomeKey AccountabilitiesProcess Monitor and Control :Ability to setup proper control plans for the improved processAbility to establish the couture for adopting the culture for changesAbility to conduced trainings and onboarding for the new introduced process.Ability to plan, organize an trigger OCAP (out of control action plans) for all the improved processKey contact for escalation management in case of process issues or deteriorationMaintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.Maintains awareness of comparable process performance in the industry and strives to achieve best in classKey AccountabilitiesStandardization & Business ConsultationEnsure Vodafone standards and audit requirements are met & maintained (e.g. ISO9001)Provide process expertise in business decisionsImplementing the 5S is a workplace organization methods and frameworks when applicableImplementation is Lean Kaizen philosophy within all process that are within scopeCreate and sustain collaborative working relationships with other stakeholders.Key AccountabilitiesPresales and Project ManagementGood understanding for pre-sales, post sales modelsGood understanding for projectized organizationGood understanding for projects delivery methodology and project life cycleGood understanding of different PMO functions (mainly Change Management, Scope Management)Good understanding of Service KPIsDigital ToolsStrong Knowledge in Microsoft VisioSharePoint Advanced capabilities Structure, Document & Record Management & Auditing,Microsoft Power BI Knowledge is a Plus.Sprint Knowledge for Jira platform and how to use it in the sprint planning and delivery.Must have technical / Professional Qualifications:MandatoryMaster's or bachelor's degree in Engineering, Computer Science or equivalentMinimum 7 yearsproven Business transformation and continuous improvement analytical experience from a similar role.Lean Six Sigma improvement methodology certificate (Preferred Green Belt Certificate from IASSIC, Quality America , or ASQ  )Applying Statistical Process Control (SPC) methods and ability to perform root cause analysis.Strong understanding of Control ChartsApplying Statistical Capability Analyses both Short- and long-term analyses to identify process capability index's Strong expertise in BPMS deployments methodologyTelecom experience is a plusStrong hand on experience in Minitab, SSPS, or equivalent statistical tools .Must have technical / Professional QualificationAbility to work independently and to establish prioritiesStrong ability to raise and/or resolve issuesExcellent analytical skillsExcellent interpersonal skillsSets expectations, tracks and communicates resultsCreative and change-orientedAdaptability and flexibilityMust have technical / Professional Qualifications:Good To haveSix Sigma BB/Master Black Belt CertifiedExperience in deploying AGILE, PMP projectsPast Experience of leading Continuous Improvement projects for telecom industryPast Experience of leading Business transformation projects for telecom industryExperience with survey management, forms, processes & analysisFinancial literacy of approaches such as activity-based costing, labour variance, dashboards etc.Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.Hands on experience in different ETL tools (Datameer is a plus)Hands on experience in different Visualization/Analytical tools (Splunk is a plus)Must have technical / Professional Qualifications:Understands data governance and how it works in relation to other organisational governance structuresTelecom experience is a plusExperience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodologyAbility to work independently and to establish prioritiesCore Competencies, Knowledge and ExperienceLeadership and Stakeholder EngagementProactively liaise with stakeholders/SPOC for data collation for SLT reporting & DashboardsTakes initiative in exploring the opportunities for CI through sources such as steerco meetings, Issue and escalations log, feedback from customer survey, survey, benchmarking data etc.Encourages and comes up initiatives to motivate the teams to both suggest and implement ideas for Continuous ImprovementCultureBuildingFacilitate senior business stakeholder relationships across VBTSEnsure communication and collaboration is achievedEnsure transformation governanceResolve conflicts between projects, functions and business unitsCore Competencies, Knowledge and ExperienceProjects Delivery and Business Transformation Extensive experience of the delivery processes, the delivery management processes and operational management experienceCapability to manage an E2E or/and key process with a wide scope and a bunch of sub-processes/work instructions.Capable to lead/define/negotiate SLAs towards internal or external support organizationsAbility to set-up, facilitate and lead service improvement/'Workout' sessions with a range of business stakeholders(incl. Experience of process/value stream mapping)Core Competencies, Knowledge and ExperienceA 'completer-finisher 'taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm successHands-on experience of implementation of continuous improvement programs and Lean solutionsHands-on experience of large business transformation programmes and projectsExperience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in betweenAbility to be operate in a Scaled Agile using Spotify organization modelsAbility to influence the Tribes/Squads. Chapter managers to ensure proper adaptation for process changes#_VOIS #WeMoveTheWorld #MoveWithUs